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Order Processing:
At all in., we strive to process your orders as quickly as possible. Once your payment is confirmed, orders are typically processed within 1-3 business days. Orders placed on weekends or public holidays will begin processing on the next business day. During high-demand periods, such as holiday seasons or promotional events, processing may take an additional 2-3 business days.

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Delivery Times:
Delivery times vary depending on the destination. For addresses within Switzerland, delivery generally takes 1 to 5 business days. Shipments to countries within the European Union typically take 3 to 10 business days, while international deliveries may require 10 to 20 business days. Please note that these are estimated timeframes and can be affected by factors such as customs clearance, local postal services, or unforeseen delays.

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Tracking Your Order:
Once your order has been dispatched, you will receive a confirmation email with a tracking number. This number allows you to monitor the status of your shipment through the courier’s website or app. Please note that tracking updates may take 24-48 hours to appear after the package is dispatched.

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Customs and Import Duties:
For international shipments, customs fees or import duties may apply when the package arrives in the destination country. These charges are not included in the purchase price and must be paid by the recipient. We encourage customers to consult their local customs office for details on potential fees or charges before placing an order.

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Address Accuracy and Failed Deliveries:
Providing accurate shipping information is essential for a smooth delivery process. If a shipment cannot be delivered due to an incorrect address, refusal of delivery, or inability to deliver, the package may be returned to us. In such cases, we will contact you to arrange re-delivery. Please note that additional shipping charges may apply for reshipping.

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Lost, Damaged, or Delayed Packages:
In the event that your package is lost, damaged, or delayed, please contact our customer service team at info.goallin@gmail.com within 7 days of the expected delivery date. We will work with the courier to resolve the issue and offer a replacement or refund if necessary.

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Sustainability Commitment:
As part of our commitment to sustainability, we use eco-friendly packaging materials wherever possible. Our packaging is designed to be recyclable or biodegradable, minimizing our impact on the environment while ensuring your products arrive safely.

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Delays from Our Side:

In the event of a delay caused by all in., such as insufficient stock due to supplier or shipping issues on our end, we will notify you promptly. You will receive an email or notification explaining the reason for the delay and providing an updated timeline for your order's fulfillment.

As a token of our appreciation for your patience, you will receive a complimentary gift or a coupon as compensation for the inconvenience caused. We value your understanding and are committed to keeping you informed throughout the process to ensure a positive experience.